Privacy Policy

Rapid Response Water Damage Restoration Pasadena (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, call us, or use our services.

1. Information We Collect We may collect the following types of information:
Personal Information: Name, phone number, email address, property address, and any details you provide when you request service or contact us.
Service Details: Information about your water damage issue, property details, and related service requests.
Automatically Collected Information: IP address, browser type, pages visited, and other basic usage data gathered through cookies or analytics tools.

2. How We Use Your Information We use the information we collect to: Respond to your inquiries and provide requested services
Schedule and perform water damage restoration or related work
Send updates, invoices, and service-related communication
Improve our website, services, and customer experience
Comply with legal obligations

3. Sharing Your Information We do not sell or rent your personal information. We may share your information only in these limited situations: Service Providers: With trusted contractors, technicians, or business partners who help us deliver our services
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the new owner

4. Cookies and Analytics Our website may use cookies or third-party analytics tools to track website performance and improve user experience. You can disable cookies through your browser settings, but some site features may not function properly.

5. Data Security We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. However, no online or offline system is 100% secure.

6. Your Rights If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of your personal information. To make a request, please contact us using the information below.

7. Third-Party Links Our website may link to other sites. We are not responsible for the privacy practices or content of third-party websites.

8. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted with a new effective date.